Shipping & Returns

 

Shipping - Sydney Metro

Free Delivery for orders above $100.00 in Sydney metro area.

 For orders under 22kg in weight & less than $100.00 in value, the delivery cost is @ $8.20 (Sydney Metro).

 All Other Areas (Country NSW, Interstate or International)

 Charges for deliveries to NSW country areas (any areas outside of Sydney metro) and Interstate are charged at Australia Post rates which is calculated automatically at Check Out.

 We do not ship internationally.

 Delivery of goods will generally take1-3 business days for Sydney/Qld/Vic metro areas. We use aust post courier service which delivers to your door or frozen food is delivered by our own driver usually Thursdays. You will be notified by email or phone of the day your goods are to be dispatched before it is going to happen. This is a general guide and we often deliver in under this time whenever we can.

 For areas outside of Sydney metro, please allow 3 - 7 working days. Every person who places an order is contacted by email usually within 48 hours, advising of either a tracking number or eta for delivery.

   RETURNS POLICY:

Unfortunately we have a "no returns policy" on food products due to the risk of tampering. We recommend that customers buy a small size bag/amount to start with. We further recommend that when introducing your pet to a new diet, introduce the new food gradually, combining small amounts of the new with the old and increasing the amount of new food over a week or two. If the food company is offering 100% money back guarantee please remember there will be costs incurred by you returning the food. They will not pick the food back up from you and will want you to send it directly back to them which could mean sending food interstate. They will credit us only for the food not the transport costs then we will credit you for the food only. As it is an extremely lengthy and involved process please always buy a small bag when wanting to try a food for the first time.

Accessories, collars and leads:

We have a 7 day policy on these items they must be returned to our office in a resellable condition i.e. the package must be intact as well as the item .We ask that you select your items very carefully for the correct sizes.

For more information please look in the FAQ's which can be found on the home page in the navigation bar and in the Conditions of Use policy found in the Information area at the bottom left hand side section of the home page.

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Additional Options

MONTHLY SPECIALS - don't forget to check out our monthly specials page - click here

NEW PRODUCT

SUNDAY PETS TREATS FOR DOGS & CATS

Freeze dried, all natural NZ ingredients

50g bag

Wild Fish, Beef & Blueberry, NZ Green Lipped Mussels, Manuka Glazed NZ Lamb

Click here to view/buy